[last updated October 2019]
Privacy is important to us and we have developed this policy to let you know what personal information we collect and how we use it, disclose it and look after it. We strive for continued compliance with the Australian Privacy Principles.
When we talk about ‘us’ ‘our’ or ‘we’, we mean New Horizons (SA) Pty Ltd trading as Grant Sheds ABN 34 112 781 003.
When we talk about ‘you’ or ‘yours’, we mean you as a user of our website, products or services.
When we use the word website, we mean our main website at www.grantsheds.com.au, together with sub-sites, applications and related blogs, social media platforms, message boards or similar.
As an overview, we collect, hold, use and disclose personal information for the purpose it was supplied for, to let you know about our products and services and/or to provide our services. This means you may receive updates from us or emails about our promotions or activities from time to time. You can always opt out of our emails and we remove email addresses from our communications list when asked.
Other than as disclosed in this policy we do not sell or give away access to the personal information you (or another person) provide to us.
Our full contact details are at the end of this policy.
This policy applies to:
- your use of our website and covers visitors and regular users;
- our interaction with you as part of our business activities (including promotions and marketing) either through our website, by email, by post (physical mail to your street address) or in person; and
- personal information collected by us via your use or purchase of our products either through our website or directly through our physical business.
By visiting or using the website, interacting with us or using our services, you consent to our collection of the personal information you supply us, our third party collection of data, and our use, storage and disclosure of your personal information as set out in this policy. If you do not consent to any of the terms of this policy, please do not provide any personal information to us. If you have already supplied us with your personal information, please contact us to have your information removed.
You can browse the website anonymously (although our cookies may identify and use your IP address). If you identify yourself to us, at that point we will collect your personal information, for example if you provide your details to request a call back, we will collect, store and use that information. We may not be able to provide you with some information or services without obtaining some personal information from you.
Collecting Personal Information
At all times we try to only collect the minimum amount of information we need to complete your request, market our services or provide our services. For example, if you request a publication from our website, we will collect your name, email address and/or your postal address, so we can send the information to you. If you purchase a product, we will collect more information about you, as we need this information for billing purposes.
The main way we collect personal information about you is when you give it to us:
- when you contact us (for example you might provide your email address and name)
- when you submit information to the website (for example if you post comments on the website)
- when you ask for access to information we hold about you
- when you use our services or buy products from us
We store your personal information for a longer time period than most businesses would keep records for. We do this because, in some circumstances, we have long term contractual relationships with clients, which means we may need access to original customer information for a longer period than usual after a shed has been built.
Other than as disclosed in this policy, we generally only collect information directly from you. We do however sometimes collect business information or farm holding information from public, third-party sources including newspapers and agency or government sites, from referrers and occasionally from list brokers (for example if we purchase contact information lists). It is not our intention to use personal information without consent and we proceed on the basis that consent was given when the third-party source originally collected the information. If you receive marketing or other communication from us and for some reason you had not consented, or if you do not wish to receive any more information from us, please either opt out using the opt out function in our marketing emails, or contact our office and we will remove your email address from our marketing database.
Social Networking, Public Forums and Links to other Websites
We may provide links to other websites, blogs or forums or use social networking services, provide community notice boards or a comments sections on the website (collectively called ‘public access areas’). When you communicate with us, or about us, using public access areas, we may collect your personal information. Any information you make available, including your personal information, will be available for public viewing. Even if you terminate your account with us, information you have posted on public access areas may still be viewable. By using public access areas, you agree your use is at your own risk and that we are not responsible for any information that you disclose or communicate or the consequences of that disclosure. For your own safety, we strongly recommend you never disclose personal information on public access areas.
Collecting Sensitive Information
We do not actively collect sensitive information about you. Sensitive information is information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history. We will take steps to appropriately protect any sensitive information we do receive.
Collecting Information About Minors
We do not collect, store or use personal information of children we know are under the age of 16. The website is not structured in a manner intended to attract children. If you are a parent or guardian and suspect a minor in your care has provided us with their personal information, please contact us and we will investigate.
If you provide us with a testimonial, you give us your consent for the use of your name, town, farm name (if applicable), image (if supplied), image of the shed you purchased (if supplied), video footage (if supplied), testimonial (which may be written by you or transcribed from video footage) and/or the year you supplied the testimonial, to be displayed on the website or in our other marketing material, together with the content of the testimonial that you provide. You agree we may use this information for as long as it remains relevant to our business. You also agree that we may edit your testimonial provided we do not change the intention of what you said (sometimes the testimonials we receive are too long and we only include parts of the testimonial).
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.
Security and Overseas Recipients
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When we no longer require your personal information for the reason you supplied it (or a longer period if our business structure or any law requires us to keep it for longer), we will take reasonable steps to securely destroy it or de-identify it.
While we take reasonable care, we cannot guarantee the security of your personal information.
For electronic records and communications, we rely on third-party providers including Infusionsoft to securely process or store the information you have provided to us. Where possible, we nominate Australia as the storage location however this is not always possible and third-party providers may store their data outside of Australia in a country or countries that do/does not have the same level of privacy protection as under this policy. For example, our data is stored in the USA. By using our services, you consent to having your personal information sent overseas and understand that we are not responsible for your personal information once it leaves Australia. We do use appropriate password protection for our systems and aim to use reputable third-party providers.
Disclosure – How we use your Information
As an overview, the information that we collect about you is used for the purpose it was provided, keeping you up to date with our products or services and providing our services. From time to time we may send you information on behalf of affiliates or business partner of ours however we do not provide them your personal information (although we may provide them aggregated, non-identifiable information about our users). We may also contact you via survey for research or marketing to see what you think of current services or potential new services.
We do not sell, rent or lease our customer information to third parties.
We may give access to the information we hold to:
- appropriate and competent advisors or authorities for the purpose of obtaining advice;
- our trusted third-party service providers (for example, for IT maintenance, other contractors or consultants, consultants who assist with our CRM and email broadcasts, statistical analysis, customer support, deliveries, Publisher & Mail House for publication of our mini magazine), however these providers may only use your information to provide the services we have requested;
- a legitimate buyer, in connection with the sale, transfer or merger of the website or our business (or part of it); or
- other parties agreed with you.
We may also disclose your personal information:if we are required to do so by law;
- if, in our absolute discretion, we feel there is a threat to any person or the website;
- to protect or defend our rights;
- in instances of alleged or actual fraud, abuse or illegal conduct.
Mandatory Data Reporting
If we become aware that any of your personal information is lost or accessed or disclosed by us in an unauthorised manner, whether intentionally or unintentionally, we will comply with mandatory data breach notification requirements which require us to notify any affected person within 30 days if the loss or disclosure of data is likely to result in serious harm to that person.
Our website is managed in Australia in accordance with Australian Laws. If you live in a country with laws that do not allow the use of the website, please do not use our website.
Our services are not available to EU residents. If you are a resident of the EU, the website is not designed for your use, please do not provide us with your personal information. We advise that our privacy systems are not GDPR compliant and we request that you do not use our website.
Accessing and Correcting your Personal Information
You may request a copy of the personal information we hold about you, which will only be provided electronically. You may make a request to amend or correct that information if you believe it is incorrect. If we do not agree with your requested change, we will let you know and will keep a copy of your request and our reply with our information. You will need to sufficiently identify yourself to us before we will provide a copy of the personal information we hold about you.
If you have any concerns about our use of your personal information, please write to us by email at email@example.com and let us know what the problem is. We will respond to your concerns within 30 days.
If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au
Our Contact Details
|Entity:||New Horizons (SA) Pty Ltd trading as Grant Sheds|
|ABN:||34 112 781 003|